FAQs

Frequently Asked Questions (FAQ)

1. What types of watches do you offer?

At Dubai Luxury Watch, we offer a wide range of authentic luxury timepieces from top brands such as Rolex, Patek Philippe, Audemars Piguet, Richard Mille, and many more. Our collection includes both pre-owned and new watches, carefully curated to ensure quality and authenticity.

2. How can I verify the authenticity of the watches?

All watches at Dubai Luxury Watch are authenticated by our expert team. We provide detailed information and certificates of authenticity for each timepiece. Our rigorous inspection process ensures that every watch meets our high standards of quality.

3. Do you offer international shipping?

Yes, we offer international shipping for our watches. We ensure secure and timely delivery to various locations around the world. Shipping costs and delivery times vary based on the destination.

4. What is your return policy?

We accept returns within [insert return period, e.g., 14 days] of receiving your watch, provided it is in its original condition and packaging. Please contact our customer service team to initiate a return. Note that custom and pre-owned items may have different return conditions.

5. How can I make an appointment to visit your showroom?

Visits to our showroom are by appointment only. To schedule a visit, please call us at +971 50 640 2677 or email us at [insert email address]. Our address is Jumeirah Bay X2 Tower, 3007, Dubai, United Arab Emirates.

6. What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards, bank transfers, and [insert any other payment options]. For specific payment inquiries, please contact our customer service team.

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor the status of your delivery. If you have any issues or need assistance, please contact our customer service team.

8. Can I request a specific model or brand?

Yes, you can request specific models or brands. Our team will do their best to source the watch you’re looking for. Please contact us with your request, and we will get back to you with availability and pricing information.

9. How do I care for my luxury watch?

Proper care is essential for maintaining the condition of your luxury watch. We recommend regular servicing by a professional, avoiding exposure to extreme conditions, and keeping the watch clean and dry. For specific care instructions, refer to the manufacturer’s guidelines.

10. Whom can I contact for more information?

For any additional questions or information, please feel free to contact us at +971 50 640 2677 or email us at info@dubailuxurywatch.com Our customer service team is here to assist you.