Privacy policy

Privacy Policy

Last updated: December 15, 2025

DubaiLuxuryWatch (“DUBAILUXURYWATCH”, “we”, “our”, or “us”) operates this private online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide clients with a secure, discreet, and curated luxury shopping experience.

Our Services are powered by Shopify, which provides the e-commerce infrastructure enabling us to operate the Services securely and efficiently. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to an identifiable individual. It does not include anonymized or de-identified information.

Depending on how you interact with the Services and subject to applicable law, we may collect the following categories of personal information:

Contact Information
Name, billing address, shipping address, telephone number, and email address.
Financial & Transaction Information
Payment method details, transaction confirmations, payment status, and related financial metadata.
DubaiLuxuryWatch does not directly store full payment card numbers. Payments are securely processed by authorized payment service providers.
Account Information
Username, encrypted password, preferences, and account settings.
Transaction History
Items viewed, reserved, sourced, purchased, returned, exchanged, or canceled.
Communications
Information you provide when communicating with us via email or customer support.
Device & Technical Information
IP address, browser type, device identifiers, and network data.
Usage Information
Information about how you navigate and interact with the Services.

Sources of Personal Information

We may collect personal information from:

You directly when you create an account, place an order, or contact us
Automatically through the Services, including cookies and similar technologies
Service providers acting on our behalf (e.g. payment processing, logistics, hosting)
Business or marketing partners, where permitted by law

How We Use Personal Information

We use personal information strictly for legitimate business purposes, including:

Providing & Improving the Services

To process payments, source and reserve timepieces, fulfill orders, manage accounts, arrange secure delivery, facilitate returns or exchanges, and personalize your experience.

Client Communication & Relationship Management

To respond to inquiries, provide customer support, confirm transactions, and maintain our business relationship.

Marketing & Promotional Communications

To share relevant updates, offers, or information about our products and services. You may opt out of marketing communications at any time.

Security & Fraud Prevention

To authenticate accounts, protect high-value transactions, detect and prevent fraud, and safeguard the integrity of our Services.

Legal & Regulatory Compliance

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

Disclosure of Personal Information

We may disclose personal information only as necessary and in accordance with this Privacy Policy, including:

To Shopify and authorized service providers supporting hosting, payment processing, security, analytics, fulfillment, and shipping
To professional advisors, regulators, or authorities where legally required
To business or marketing partners for permitted purposes
In connection with corporate transactions such as mergers or restructuring

We do not sell personal information in the traditional sense.

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes certain personal information to provide and improve its platform services and may process data across jurisdictions in accordance with its own privacy framework.

For more information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of such third parties and encourage you to review their policies independently.

Children’s Privacy

The Services are not intended for use by individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.

Data Security & Retention

We implement industry-standard security measures appropriate for high-value luxury transactions. However, no system can be guaranteed to be completely secure.

Personal information is retained only as long as necessary to fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our policies.

Your Rights & Choices

Depending on your location, you may have rights to:

Access your personal information
Request correction or deletion
Request data portability
Object to or restrict certain processing
Opt out of targeted advertising

Requests may be submitted using the contact details below. Identity verification may be required.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal safeguards, including Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

For questions about this Privacy Policy, our privacy practices, or to exercise your rights, please contact us at:

Email: info@dubailuxurywatch.com