shipping policy

  1. Delivery destinations and charges:
    1. Timescales for delivery will vary depending on factors including availability of the products and your address. Unfortunately, we may not be able to deliver to the following countries:
    2. Afghanistan; Angola; Cuba; Ethiopa; Iran; Iraq; Lebanon; Liberia; Libya; Myanmar; Nicaragua; Nigeria; North Korea; Rwanda; Sierra Leone; Somalia; Sudan; Syria; Uganda; Zimbabwe; and countries comprised by the former territories of USSR and/or the Federal Republic of Yugoslavia and/or the Republic of Serbia.
    3. Delivery charges will vary depending on your address and the weight of the parcel. Deliveries to any location within the UAE will usually cost AED60.00. If you are based outside of the UAE, we will advise you of our delivery charges.
    4. If returning an item to us, you will be responsible for the postage and packaging costs unless we waive this requirement in writing (which includes email and fax).
    5. Please note that customers outside of the UAE will not be refunded their postage costs for unsuitable items.
  2. Delivery method and date
    1. Domestic deliveries are usually made using Aramex courier service.
    2. Notwithstanding the above, all dates quoted by us for dispatch and delivery of your products are estimations only. Authentic Luxury Watches Trading will not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the products. Time of delivery is not of the essence.
    3. A signature will be required for receipt of our products by the purchaser providing relevant proof to verify their identity before the shipment will be released.
    4. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.
  3. Delivery address
    1. We will deliver the products to the delivery address given by you at the point of purchase. Please note that, for security reasons, if you pay by debit or credit card, we will usually only deliver to your billing address.
  4. Collection
    1. Products may be collected by appointment only from our offices. Please note that, for security and other reasons, if you wish to collect your watch in this way, it is essential that you contact us in advance to make an appointment. A weekend appointment must be confirmed by the close of business on the previous working day.
  5. Completion of delivery
    1. Delivery of the products will be completed when we deliver the products to the address you gave us or you collect them from us. Please note that if you arrange for your own courier to collect the products, delivery will be completed when the watch is collected from our offices.
  6. Risk and title
    1. Risk in the products will pass to you on completion of delivery, though ownership of the products will only pass to you when we receive payment (in full and cleared funds) of all sums due in respect of the products, including all delivery charges.