Shipping policy

Shipping Policy

Last updated: December 15, 2025

At DubaiLuxuryWatch, we prioritize secure handling, discretion, and reliability when shipping luxury timepieces. All shipments are carefully managed to ensure the highest level of protection for high-value items.

Order Processing

All orders are processed after payment has been fully received and cleared.
Orders may be subject to additional verification before shipment.

Processing times may vary depending on the nature of the order, sourcing requirements, and security checks. Estimated processing times will be communicated where applicable.

Shipping Methods

We ship using trusted, professional courier services selected for their experience in handling high-value luxury goods.

All shipments are:

Fully tracked
Insured (where applicable)
Securely packaged

Shipping methods and carriers may vary depending on destination and order value.

Shipping Destinations

We ship internationally, subject to destination-specific regulations and restrictions.

Certain destinations may require additional documentation or may not be serviceable due to customs, regulatory, or logistical limitations.

Shipping Fees & Duties

Shipping fees, customs duties, taxes, and import charges are not included unless explicitly stated.

The customer is solely responsible for:

Customs duties
Import taxes
VAT or similar governmental charges

DubaiLuxuryWatch is not responsible for delays or additional costs caused by customs clearance procedures.

Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to:

Customs clearance
Courier handling
Force majeure events
Circumstances beyond our control

DubaiLuxuryWatch is not liable for delays once the shipment has been handed over to the courier.

Risk of Loss & Ownership

Risk of loss or damage transfers to the customer once the shipment is confirmed as delivered by the courier.

Ownership of the item transfers only after full payment has been received and cleared.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

DubaiLuxuryWatch is not responsible for:

Delivery failures due to incorrect or incomplete addresses
Shipments delivered to incorrect addresses provided by the customer

Any reshipping costs resulting from address errors will be the responsibility of the customer.

Refused or Undeliverable Shipments

If a shipment is refused, returned, or deemed undeliverable by the courier or customs authorities, the customer may be responsible for:

Return shipping costs
Customs fees
Handling or restocking fees (where applicable)

Such cases will be reviewed on a case-by-case basis.

Inspection Upon Delivery

Customers must inspect shipments immediately upon delivery.

Any issues, including damage, missing items, or discrepancies, must be reported within 48 hours of delivery to:

info@dubailuxurywatch.com

Failure to report within this timeframe may affect eligibility for review under our Return & Refund Policy.

Secure Delivery Recommendation

For high-value shipments, customers are advised to:

Ensure someone is available to receive the package
Use a secure delivery address
Avoid redirection or holding requests when possible

Contact

For any shipping-related questions or concerns, please contact:

Email: info@dubailuxurywatch.com